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Reviewed May 10, 2018

We checked in a day early for a tour start. It was beginning of April so AC was not on and our room had a sun exposure and was very warm (like 85 F). Staff moved us to a corner room on other side of hotel that had great cross ventilation; must have been 15 degrees cooler

Room tip: If AC is not on, ask for a room on the street side (or a corner room).Street noise ,perhaps a high floor room would not have that issue.
Date of stay: April 2018
  • Trip type: Traveled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank Jim J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this reviewResponded May 11, 2018

Dear Jim J,

We would like to thank you for taking the time to share with us your experience on TripAdvisor.
We are sure that any comment, either positive or negative, from our clients is important for us.
After all, we were pleased to read positive comments about the service provided by our Staff in trying to meet your expectations!
We do not only take in consideration the quality, but also the professionalism of the Staff and the helpfulness towards the clients.
It would be a pleasure to host you again in future.
Arrivederci!
With our warmest regards,

Roberta
Guest Relations
BW Plus Hotel Universo
Roscioli Hotels Group – Rome

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 8, 2018 via mobile

We stayed here as part of our honeymoon for 3 nights early May. We were disappointed right from the start upon arrival when we stood at the reception desk and were ignored for a good 5 minutes. We were told our room was not available as it was 1:50 (fair enough) and waited in the lounge, at the staff’s request. We were not informed when the room was ready, instead my husband had to approach the desk at 2:30 to find it was available. Our later dealings with reception were similar, we seemed to be an inconvenience to them.

Walking around our floor, we tripped on the carpeted corridor as they suddenly rise and lower without signage. Be careful!

We entered our room to have it stinking of smoke despite being on a non-smoking floor. Other than that, the room was very clean, comfortable and of a decent size. We appreciated the tea and coffee as well as the super comfortable bed.

Breakfast was lovely with a wide range of food available, comfortable seating and very friendly staff.

The use of the Manet phone was a fantastic idea as we would have put good use to the GPS, however Maps did not work once outside the hotel.

We must make note of the friendly female intern who organised our check-out at reception, she was friendly and helpful.

Date of stay: May 2018
Trip type: Traveled as a couple
2  Thank Jules198666
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed April 30, 2018 via mobile

We booked a junior suite. Hotel is in good location and room was nice. However if you book a suite you expect a standard of room for the price, and for €650 for two nights it didn’t meet my expectations. Main issue was our bed which was supposedly a large double, but was just two singles, so most of the night we were sinking down the middle of the bed. Other than that had a good stay And maybe I’d recommend reserving a normal room not a suite.

Date of stay: April 2018
Trip type: Traveled as a couple
1  Thank jontys691
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this reviewResponded May 2, 2018

Dear Jonty S,

Thank you for choosing Best Western Plus Hotel Universo as your preferred choice of accommodation during your recent visit, and for taking the time to share your experience with us.
While we are delighted to hear that you enjoyed the great hotel location and our services, it is with regret to learn of the inconvenience that you have encountered during your stay.
Kindly accept our sincere apologies that we did not live up to your expectations on this occasion.
We would like to take this opportunity to inform you that our Reception Desk is available 24/7 to ensure to our clientele the best and complete service possible: each and everyone of our guests is important to us, and our goal is to make their stay cozy and comfortable, also by assigning another room more suitable to your liking. Don't hesitate to ask them whatever you might desire for your stay!
Hoping you'll give us a second chance to welcome you, we look forward to see you!
With our warmest regards,

Roberta
Guest Relations
BW Plus Hotel Universo
Roscioli Hotels Group- Rome


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Reviewed April 27, 2018

We were booked in here by a tour and were happy with what we got. The room was a bit cramped for 4-star but adequate. Comfortable bed. As seems to be the way in Italy there was no air conditioning in April even though it reached 25 degrees - and so I refuse to give 5 stars even if there's nowhere better. The window opened enough to let in some air at night and the room was at the back so there was no noise. Good sized bathroom, big shower, bidet. Lots of choice at breakfast and plenty of room to eat it (around 7.30 to 8.30).

Room tip: To judge from other reviews, rooms at the back are quieter (but have no view at all).
Date of stay: April 2018
  • Trip type: Traveled as a couple
    • Location
    • Sleep Quality
    • Service
2  Thank DavidM726
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this reviewResponded April 30, 2018

Dear DavidM726,

Thank you for choosing Best Western Plus Hotel Universo as your preferred choice of accommodation during your recent visit, and for taking the time to share your experience with us.
We are glad to hear that you had a relaxing stay and enjoyed your time in our property!
We regret to read that some of our services were not up to your expectations: we would take this opportunity to inform you that aircon is now activated.
We are looking forward to welcoming you back here!
With our warmest regards,

Roberta
Guest Relations
BW Plus Hotel Universo
Roscioli Hotels Group – Roma

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Reviewed April 26, 2018 via mobile

Great room and amenities and breakfast, one block over and ~3 blocks down from the Termini train station. Great for proximity to many food options and train or metro travel, but street below rather noisy during the night.

Date of stay: April 2018
Trip type: Traveled as a couple
1  Thank GramyTnUSA
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this reviewResponded April 27, 2018

Dear GramyTnUSA,

Thank you for having chosen Best Western Plus Hotel Universo and for sharing with other travellers your kind opinion about our facilities and services.
While we are delighted to hear that you enjoyed the great location and breakfast of the hotel, it is with regret to learn of the inconvenience that you have encountered during your stay.
Regarding the noise, our hotel is centrally located and Rome is a big crowded city; we're sorry if you haven’t relied on our Reception Staff so to assist you by assigning another room more silent! the hotel Reception Desk is available 24/7 to ensure to our clientele the best and complete service possible.
Each and everyone of our guests is important to us and our goal is to make their stay cozy and comfortable.
It would be a pleasure to have the chance to serve you again in the future.
Arrivederci!
With our warmest regards,

Roberta
Guest Relations
BW Plus Hotel Universo
Roscioli Hotels Group- Rome

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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